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Technical Questions

Technical Questions

 

1. How do I change my email address or update any other account information?

Click "Sign In" from the home page of WholeLiving.com. You will be prompted to enter the email address and password you provided when you signed up for membership. Once you're signed in, click on your user name -- this will take you to Your Place. Click "Update Account Settings," which is located on the right side below your avatar. You can now update your account information. Once you're finished updating, make sure to click the "Submit" button at the bottom of the page.

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2. I can't remember my password. Can you send it to me?

All passwords are encrypted, which means our technical team cannot get access to your password. You can, however, request to change your password by clicking "Sign In" from the home page of WholeLiving.com. When the sign-in screen loads, click the "Forgot Your Password" link. You will be prompted to enter the email address you provided when you signed up for membership. Enter your email address, and make sure to click the "Submit" button. We will send you an email containing a link -- you'll need to click that link to change your password.

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3. I've requested to change my password by clicking "Forgot Your Password," but I have not received an email containing a link.

You might have spam filters enabled, which could filter an email from us to your spam folder. Check your spam folder for the email. Or, you may have entered an email address that is not registered in our database. Please check the email address you provided and submit again. (See question No. 2, above).

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4. How do I stop receiving newsletters from WholeLiving.com?

Click "Sign In" from the home page of WholeLiving.com. You will be prompted to enter the email address and password you provided when you signed up for membership. When you've signed in, navigate to your Account Settings page by clicking on your user name. This will take your to Your Place. From there, click "Update Account Settings," which is located on the right side of the page below your avatar. Once you're in Account Settings, click the "Email and Newsletters" tab. Update your email and newsletter settings accordingly. When you've updated your information, make sure to click the "Submit" button at the bottom of the page. You will stop receiving emails from WholeLiving.com within three weeks.

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5. I cannot view clip-art templates, planners, or other PDF files on the site. What do I need to do?

To view a PDF file, you must have Adobe Acrobat Reader installed on your computer. To download Adobe Acrobat Reader for free, visit adobe.com.

If you're having trouble viewing clip art, verify that you have Adobe Acrobat Reader properly installed. Make sure you have a current version of the software.

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6. What are the browser requirements for viewing WholeLiving.com?

Your Internet browser must meet the following minimum technical requirements:

*Macromedia Flash 8.0 or higher. To download the most recent version of Flash for free, please visit adobe.com.
*Internet browser Firefox 1.5 or higher for Mac or PC
*Internet browser Safari 2.0 or higher for Mac
*Internet browser Internet Explorer 6.0 or higher for PC (Internet Explorer for Mac is not recommended).
*If you have a pop-up blocker enabled, disable it. This is a setting in your browser.
*Javascript must be enabled. This is a setting in your browser. If you don't enable Javascript, you will not be able to view many parts of the website.
*Turn cookies on. If cookies are off, you will not be able to register. Cookies are a setting in your browser application.

Because we are a media-oriented business, we offer a vast amount of graphics and video on our site. If you are accessing the site over a dial-up connection, you are going to have difficulty downloading.

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7. What are cookies, and why do I need to enable them to use WholeLiving.com?

Cookies help us identify you as a user and allow us to offer a superior customized and personalized user experience.

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8. What email addresses does Whole Living use to send newsletters?


Please be sure to add your Whole Living newsletter email address to your address book in order to ensure uninterrupted delivery of your newsletter.


If you receive more than one newsletter, please add the mso.wholeliving.com domain to your address book, or add each Martha Stewart email newsletter address individually.


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9. How do I add the Whole Living Newsletter email address or domain to my Safe Senders list in Outlook?

1. In the open message, right-click one of the blocked images.
2. On the shortcut menu, click "Add the Domain to Safe Senders List" to add all Whole Living newsletters to your Safe Senders List. (You may also open your Safe Senders List and type in the Whole Living newsletter email address directly.)

To add manually:

1. On the Tools menu, click Options.
2. On the Preferences tab, under Email, click "Junk Email"
3. Click the "Safe Senders" tab.
4. Click "Add"
5. Enter "@email.wholeliving.com" into the list box
6. Click "Okay"

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10. How do I add the Whole Living Newsletter email address or domain to my friends list in AOL?

1. Open your latest Whole Living newsletter email if you haven't already.
2. Click on the "Add Address" icon.
3. Your Whole Living newsletter email address should automatically appear in the name and email fields in the "Add Contact" pop-up box. Verify the information was entered correctly.
4. Click the Save button.
5. Your Whole Living newsletter email address will be entered into your AOL Address Book.

For more information, contact AOL Support.

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11. How do I add the Whole Living Newsletter email address or domain to my email address book in Hotmail?

1. Open your latest Whole Living newsletter email if you haven't already.
2. Click "Save Address(es)" at the top of the message.
3. Your Whole Living newsletter email address should automatically appear in the email field on the "Add to Address Book" page. Verify the information was entered correctly.
4. Your Whole Living newsletter email address will be entered into your Hotmail Address Book.

For more information, click here to contact Hotmail Support.

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12. How do I add the Whole Living Newsletter email address or domain to my email address book in Yahoo! mail?

1. Open your latest Whole Living newsletter email if you haven't already.
2. Click the "Add to Address Book" link next to the icon on the far right.
3. Your Whole Living newsletter email address should automatically appear in the email field on the "Add to Address Book" page. Verify the information was entered correctly.
4. Click "Add to Address Book."
5. Your Whole Living newsletter email address will be entered into your Yahoo! Address Book.

For more information, click here to contact Yahoo! Support.

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13. How do I add the Whole Living Newsletter email address or domain to my email address book in EarthLink mail?

1. Open your latest Whole Living newsletter email if you haven't already.
2. Click your mailbox's "Message" menu and choose "Add Senders" to your Address Book.
3. Your Whole Living newsletter email address will be entered into your EarthLink Address Book.

For more information, click here for the EarthLink support page.

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